I had booked Goindigo flight on 09.03.2022 from Ranchi via Delhi to Mumbai to travel on 13.03.2022 (PNR= HW42YG & cost = Rs 5472) . The details are as under:
Departure Lay over Arrival
City Ranchi Delhi Mumbai
Time 20:30 IST 22:45-02:00 04:00
Date 13.03.2022 13.03.2022 14.03.2022
Flight No. 6E 2058 6E 171
I had choose this flight because of certain work at Delhi instead of several direct Flight.
On 11.03.2022 at 08.06 IST, I had received a message from said airline that your flight has been cancelled. The message is reproduced below:
Quote
Indigo: Dear Indigo Customer: PNR-HW42YG, your flight 6E 171 from DE to BOM on 14Mar2022 is cancelled due to operational reasons. You can select alternate flight at no additional cost or cancel and process refund by clicking https://bit.ly/2GVpIHb. We regret inconvenience caused.
Unquote
From the above, it was understood that flight was cancelled and I can select alternate flight or cancel it. As flight was cancelled, I did not took any action in respect of cancelled flight and booked a new GoIndigo flight from Ranchi to Delhi on 11.03.2022 to travel on 14.03.2022 (PNR=YJUESV). The detail are as under:
Departure Arrival
City Ranchi Delhi
07:45 09:40
Thereafter, on 12.03.2022 at 08:35 IST, again Indigo has sent a message which states as under:
Quote
IndiGo: Dear 6E customer, Ref. PNR-HW42YG, your currently booked IndiGo itinerary is affected due to operational reasons. We have re-booked you on 6E 214/5358, IXR-HYD/HYD-BOM 13 Mar[protected] /[protected]. Pre-booked seat if any, may not be available on the re-booked flight, please click https://bit.ly/2KP5u27, enter PNR details and click on select seat option to check and rebook alternate seat. We regret the inconvenience caused to you. To STOP receiving repeated notification, we request you to accept, choose alternate flt at no charge or cancel and refund by clicking on http://I9f.in/NBiAo0 .For Passenger Charter- Click https://bit.ly/3yNaJCS.
Unquote
I could not saw the above message because I was travelling on that day too from Delhi (11:00) to Ranchi (12:30) from Indigo PNR: CKLYWP. On that day 12.03.2022 and any other day, I didn’t got any call from Indigo airlines. In the above message, they had given following options:
(i) to accept,
(ii) choose alternate flt at no charge
(iii) or cancel and refund.
I didn’t accepted any of above option as I was not informed about the rebooking of canceled flight. Also they did mentioned in the message that they will rebook my cancelled flight without my consent, in case I would not respond. I did not confirmed for the acceptance of alternate flight and indigo airlines on its own rebooked my cancelled flight without my consent.
Subsequently on 14th March I saw the above message and called customer care and they told rebooking of cancelled is part of policy and only half of amount will be refunded in the form of Credit. Further on Indigo has sent mail dtd 26.03.2022 of Travel Voucher of RS 2434 with validity up to 22.09.2022.
I think this is absolutely not fare, when i did not give my consent for booking of my cancelled flight how Indigo has booked the flight and also they have given travel voucher of RS 2434 under which method i did not understand.
In the foregoing scenario, cancellation and again booking of cancelled flight were all done by Indigo without my consent. Then why i should suffer.
I request to intervene for my full refund Rs 5472 of cancelled flight (Ranchi via Delhi to Mumbai on 13.03.2022 (PNR= HW42YG) not in the form of Indigo Travel Voucher.
Thanking you
Your faithfully
Madhu S Bara
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