Indigo Airlines — Change of flight with lower price and charging of seats

Indigo Airlines — Change of flight with lower price and charging of seats

K Kumar_deb Jan 28, 2022

Hi On dec 21 I have booked direct flight from Goa to kolkata and paid 11k for that. Then on Jan 22 suddenly indigo changed to a connecting flight via HYD. Where thorough connecting flight the price is less and indigo never bother to compensate that. Now on the top of date they are charging me for seat twice (from goa to hyd and again from hyd to kolkata). As i have booked 2 tickets under same pnr i am entitled to get two adjacent seats. But Indian take that an opportunity and giving me one seat for free then the next seat with charge. I like to draw the attention of Govt of India that this type of scam is going on by this airlines and due to which common people are getting affected. Please note my PNR : NRGC8H Airlines name : Indigo airlines Date of journey : 29th jan, 22 Was this information helpful? No (0) Yes (0)
IndiGo customer support has been notified about the posted complaint.
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IndiGo Customer Care

from Delhi, Delhi

Jan 30, 2022

Verified Support

Dear Sir,

We try our best not to cancel any flight but in case of your confirmed flight, gets cancelled due to certain travel restrictions, you will receive the Plan B option on your registered email address and contact to opt for an alternate flight or choose a full refund.

Regarding the seats, please know it is not mandatory to buy a seat. If you do not wish to pay for the seat, while doing the web check-in, please click on the 'auto-assign' option which is available till 6 hours prior to the departure and a seat will be assigned to you as per the availability.

We look forward to your kind understanding.

Regards,
Team IndiGo