[Resolved] Indigo Airlines — Damage baggage

denish2710

Address:	LEVEL 1 UM HOUSE GURUGRAM HARYANA 122002 INDIA
Website:	INDIGO

Flight: 6E1736 6E5035 CONNECTED FLIGHT FROM SURAT -DEHLI-DOHA
I flew with your airline on[protected]between SURAT and DOHA QATAR.
My checked in luggage when i seen baggage was damaged on DOHA QATAR
Under the Montreal Convention I would like to claim 6000 INR OR REPLACEMENT OF THIS NEW BAGGAGE compensation for my damaged luggage.

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Aug 7, 2021

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2021

IndiGo Customer Care's response Dear Sir,

Sir, we're sorry about this. We try our best to deliver the baggage in the same condition as received, however, sometimes while loading and off-loading the luggage, minor wear and tear might happen. We will share your feedback with our baggage handling team. For more information on minor wear and tear, you may visit https://bit.ly/1VaPBiL clause 17.

Regards,
Team IndiGo