[Resolved] Indigo Airlines — denied layover transfer process during multi airlines booking

Anji03

from Delhi, Delhi

Address:

Kota, Rajasthan, 324004

I have booked my via flights from jaipur to goa, first flight from jaipur to mumbai by indigo and the connecting flight i received is vistara from mumbai to goa. The booking made from go ibibo in single stretch as appearing over site.
The layover time between both the flights are very short which may result to miss my next flight from mumbai to goa. When i asked indigo to arrange something for my layover as the another flight is from terminal 2 international airport and i cant reach their in such a short layover time by collecting my luggage from belt to the another airport, they clearly denied and told to me that they do not have such policy. Please ask to vistara. Vistara also declined the request by telling that as you have a first flight with indigo so they has to manage your transport and ask me to arrange the same by my own. As i'm travelling solo, how can they even think that i may be able to manage this in such a short layover time.
Requested to please let me know is there a way can some one come to the terminal 1 mumbai from indigo and collect my baggage to transfer terminal 2 international airport with facility to arrange my intra transfer between both terminals as layover time is not sufficient and my flight might be missed due to this. It is neither mentioned anywhere at the time of making booking that customer has to manage their own transfer from both the locations. As domestic terminal 1 is far away from international terminal 2 and by collecting luggage from belt and taking a cab to international airport might raise the chances of my flight miss.

I request to you please help me out if there is any way indigo may help me.
Pnr number - tmh6kk (Indigo)
U499ge (Vistara)
Date of journey - 01.08.2019
E ticket number - 6e/tmh6kk (Indigo)
Uk/u499ge (Vistara)
Passanger name - anjali khandelwal

Dera consumer team,

It is requested to help me out as neither it was updated at the time of booking nor mentioned on iternary that consumer has to managed their transport from one airport to another. If the terminal will be same the issue will not came.

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Sep 1, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Jul 24, 2019

Updated by Anji03 Dear Forum,

I have received a fake call from 2-3 numbers referring to indigo yesterday, numbers are [protected] & [protected]. As their identities are fraud so it's not worth to tell their names. They drop me a mail on my email id through a different domain. These are the email id's they created to communicated me- [protected]@protonmail.ch, [protected]@protonmail.ch
They were trying to steal my information by asking me to fill my card details in a google form link they send to me. Which take me in a doubt and I asked them to mark me a mail from authorized site of indigo. They again created a fake if on the name of Indigo- indigoflight.info <indigoflight.[protected]@protonmail.ch> and sent me a mail. As the domain is wrong of this email id. they were trapped and i get to know they were trying to steal my information. It is requested from other people please be aware with such a fraudulent and never provide your bank/card details to anyone.

Verified Support

Jul 27, 2019

IndiGo Customer Care's response Hi Anjali,

We understand your concern. As checked, our customer care team has addressed your concern. We regret to inform you that we won’t be able to advise otherwise from what has been shared.

Regards,
Team IndiGo