[Resolved]  Indigo Airlines — Did not allow to board even after boarding pass

Our flight was on Feb 10th, 2022 at 10:50 from Hyd to Raj. We got all checked in and got out boarding pass online. When we went to the counter airlines did not allow us saying we were late. We were still at the counter by 9:50am and flight starts at 10:50. If we were all set with boarding pass why did they stop us? No airlines I had this issue as I been taking flights so long. Horrible service. May be they overbooked and just found some reason to refuse service. I lost Rs.20, 000 and no refund or credit was also made. I will also add my complain to twitter and Facebook.
Flight - 6E 7211
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Mar 25, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2022
IndiGo Customer Care's response
Dear Sir

We do understand how you must have felt. Our staff has got no reason to not accept passengers who report on time & they always try their best to accept passengers who report marginally late.

However, please know that our check-in closes 1 hr prior to the departure time.

You may let us know the PNR for a closer look into this.

Regards
Team IndiGo
 
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