[Resolved] Indigo Airlines — Failed transaction Refund | |||
I was booking a round trip flight ticket from Kolkata to Trivandrum. Payment was successful. The amount was deducted from my account for that I received the confirmation message from my Bank and also checked my account. Here also i found that the amount was debited from my account and CItruspay also mailed that transaction is successful.After the payment was made, the system filed to generate the itenary The details of the information rceived from CitrusPay is given below. Merchant Order number: d2791e5176edbe7df9dc90f9134e Transaction Reference Number: [protected] Order Amount: 9883.00 INR Transaction Date & Time: Jan 13, 2015 07:53:25 PM. I have not received the PNR number for my Ticket. When I contacted Customer support they informed me that the money is not credited in Indigo account. So they want me to pay full amount again for the ticket. So I booked another ticket for the same journey. I mailed my case to indigo [protected]@goindigo.in & [protected]@goindo.in on 14/01/2015. I have not received any reply from them. For the privileged customer, Indigo is not informing the status of the money. When will I get back the money. K.Karuppiah Was this information helpful? | |||
Nov 28, 2021 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 28, 2021 IndiGo Customer Care's response Dear Sir, We are so sorry about the inconvenience. Please confirm your email address via private message, we will look into this. Regards, Team IndiGo | |||
 9 Comments | |||
Comments
I Syed Ali booked a round trip flight ticket from Dehradun to Mumbai. Payment was successful. The amount was deducted from my account for that I received the confirmation message from my Bank and also checked my account. Here also i found that the amount was debited from my account my transaction id. 6db39598a[protected]. Amount 17, 377/- on 30.11.16. After the payment was made, the system filed to generate the itenary I have not received any reply from them. For the privileged customer, Indigo is not informing the status of the money. When will I get back the money.
Reply
The amount credited to my account.
my transaction id is- 09faa9d[protected] .
Please return my amount of 5113 Rs to my account .
Please return my amount of 5113 Rs to my account .
I tried to book a ticket for chennai to srinagar on 9th this month on Indigo website. I did the payment through debit card transaction. I got my money deducted and the booking didnt go through. And I booked a ticket again and paid for it again. But the first amount hasnt been refunded to my account yet. Below are the details.
Indigo Transaction ID : 7c4c30c1dd6a[protected]
Amount Debited : 9586 INR
Date : 09-Jan-2017 around 1.00 PM
Used Card - VISA
Card Number - [protected]
Account No. [protected]
Account Holder Name - Duvarakesh M
Bank - IDBI Bank
Passenger Names - R. Yogaraj and Pandian (Defence Personnel)
I used guest login and now I realize how stupid that is.
I used chat option in the website and that didnt workout. Its been 10 days now.
If you anymore details please contact me ASAP.
Indigo Transaction ID : 7c4c30c1dd6a[protected]
Amount Debited : 9586 INR
Date : 09-Jan-2017 around 1.00 PM
Used Card - VISA
Card Number - [protected]
Account No. [protected]
Account Holder Name - Duvarakesh M
Bank - IDBI Bank
Passenger Names - R. Yogaraj and Pandian (Defence Personnel)
I used guest login and now I realize how stupid that is.
I used chat option in the website and that didnt workout. Its been 10 days now.
If you anymore details please contact me ASAP.
I tried to book a ticket for chennai to srinagar on 9th this month on Indigo website. I did the payment through debit card transaction. I got my money deducted and the booking didnt go through. And I booked a ticket again and paid for it again. But the first amount hasnt been refunded to my account yet. Below are the details.
Indigo Transaction ID : 7c4c30c1dd6a[protected]
Amount Debited : 9586 INR
Date : 09-Jan-2017 around 1.00 PM
Used Card - VISA
Card Number - [protected]
Account No. [protected]
Account Holder Name - Duvarakesh M
Bank - IDBI Bank
Passenger Names - R. Yogaraj and Pandian (Defence Personnel)
I used guest login and now I realize how stupid that is.
I used chat option in the website and that didnt workout. Its been 10 days now.
If you anymore details please contact me ASAP.
Indigo Transaction ID : 7c4c30c1dd6a[protected]
Amount Debited : 9586 INR
Date : 09-Jan-2017 around 1.00 PM
Used Card - VISA
Card Number - [protected]
Account No. [protected]
Account Holder Name - Duvarakesh M
Bank - IDBI Bank
Passenger Names - R. Yogaraj and Pandian (Defence Personnel)
I used guest login and now I realize how stupid that is.
I used chat option in the website and that didnt workout. Its been 10 days now.
If you anymore details please contact me ASAP.
I book the journey from Delhi to Bhubaneswar and back and tha cash transaction is successful and cash deducted from my acct but but booking not for the journey and a mail came from indigo site mentioning that the payment reversal done by 3 days but today is the 4 th day of booking but refund not done so plz solve it quickly my transaction I'd is- a38c95539f[protected]
my cash deducted from my account but ticket not received. instead shown time out
transaction id : c31dc783a0cd[protected]
transaction id : c31dc783a0cd[protected]
IndiGo Customer Care's response, Oct 15, 2018
Verified Support
Hi Yasir,
With reference to your post, we would like to confirm that the payment was received by us and the PNR was generated from the said transaction. Hence, we forwarded your itinerary on the registered e-mail ID.
Regards,
IndiGo Team
With reference to your post, we would like to confirm that the payment was received by us and the PNR was generated from the said transaction. Hence, we forwarded your itinerary on the registered e-mail ID.
Regards,
IndiGo Team
Hi
I have booked ticket on 24.10.21.from kuwait to chennai.First two time I tried for the payment.Everytime I entered OTP it shown error.After that I tried third time I got confirmation. My transaction was failed two times.But amount was detected for me three times. What should I do?
My name : PREM ANANDH CHINNAPPA
Thanks & Regards
Prem
I have booked ticket on 24.10.21.from kuwait to chennai.First two time I tried for the payment.Everytime I entered OTP it shown error.After that I tried third time I got confirmation. My transaction was failed two times.But amount was detected for me three times. What should I do?
My name : PREM ANANDH CHINNAPPA
Thanks & Regards
Prem
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