Indigo Airlines — Flight delay- missed international connection, delayed baggage

Dear Sir,

PNR NO 6E-PTY8RM

This is the nth time I am requesting you to give me a confirmation stating that

1. Flight 6E 17 was delayed and departed after 9.45 am instead of the scheduled departure of 6.40 am on 23rd December 2023. Because of this I missed my connecting flight from Istanbul, 6E4234 and had to take another flight TK0011
2. My luggage got delayed and reached me on 25th December afternoon in New York, after lodging a complaint - Ref AHl JFK TK27450. Because of the delay, I had to suffer due to extreme cold weather and had to purchase some clothes to bear the cold.

Please note that I needed this to lodge a claim with my Insurance Company.

However, after going through COC and the airline rules, I feel that Indigo too will be liable for these delays and would be liable to pay compensation for the same. I therefor request you to also pay compensation apart from issuing the conformation letter.

You are trying to take shelter under the COC, but after reading the COC i understand that your claim that you may not be liable for any delay is unfounded.

COC states that

IndiGo shall not pay any compensation to Customers on account of any indirect, consequential or remote reasons attributable to IndiGo for lost, delayed or damaged Checked-in Baggage.

IndiGo will not be liable for lost, delayed or damaged Checked-in Baggage to the extent such loss, delay or damage is a result of inherent defect or quality of the Checked-in Baggage or any negligence on part of Customers.

Since the delay was a direct result of Indigo's actions, and for no fault of mine, I think Indigo will be totally responsible for the delay in missing the connecting flight and delay in the reaching of my luggage. So you are liable to pay compensation to me in accordance with DGCA CAR Section 3, Series M, Part VI, read with Carriage By Air Act, 1972, and several cases decided by NCRDC.

Kindly send me the confirmation letter and compensate me for the delays, failing which I may be constrained to take steps as are advised.

Regards.

Janak Toprani

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