[Resolved] Indigo Airlines — flight miss | |
I missed my flight due to changing of gate number without informing me. I was waiting more than two hours for my flight in the gate number that as printed in my boarding pass. But at the same time the flight was departed from another gate number. They given me wrongly entered boarding pass that cause me lose of my valuble money and time. This was happened when i was traveling from dubai to kannur airport with a connection through hyderabad. When i reaches hyderabad, i have got the boarding pass of flight # 6e7225 from hyderabad kannur airport with gate #108. So i waited at that gate more than two hours. I was also showed and asked to a staff working at that gate about the flight didn't arrived just 10 minutes before of departure time. She said to wait there. After some times i feel something wrong and i asked another l staff about the flight and they said that is already departed form gate # 102. I complained about this problem to indigo's staffs at boarding counters they said that they can't do anything. I lost my valuable money and time because of their mindlessness. They have the duty to bring a person who took boarding pass and waiting for the journey. Was this information helpful? | |
Sep 6, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Aug 03, 2019 IndiGo Customer Care's response Hi, We're sorry to hear you had such an experience with us. We believe that our customer relations team has responded to your last email. We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. Regards, Team IndiGo | |
2 Comments | |
Comments
ETD of flight from Delhi to Vadodara 6E2698 Was 1850 and it's 1910 and aircraft didn't moved a inch my PNR is FKTN4K. Name abhishek pati. Please look into matter of ground staff
IndiGo Customer Care's response, Aug 3, 2019
Verified Support
Hi Abhishek,
We regret the inconvenience caused. As checked, our customer relations team has addressed the concern. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.
Regards,
Team IndiGo
We regret the inconvenience caused. As checked, our customer relations team has addressed the concern. Please be rest assured that we always remain committed to assist our passengers in the best possible manner.
Regards,
Team IndiGo
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