[Resolved]  Indigo Airlines — flight preponed without notice

Address:

600078

Booking reference. O9z7qy. 13.2.28

We booked the tickets, for me & my wife. On 10.3.18, when we arrived the counter at 5.30, we were told that the flight left already (Preponed). There was no communication to us & we were desperate to catch the connecting flight to srinagar as we have to attend an ailing relative. When desperately asked for assistance the staff told that on payment of rs.4500/- they may accommodate on the next flight. I am sure, we have not received any call in my no.[protected] or any message to my email. You can check mails at your end. Whenever we have to fly, always we prefer indigo got its personalised service. But this occasion we had a terrible shock on the service rendered.
We paid rs.4500/- (For no fault o[censored]s) to be accommodated on the next flight & travelled with heavy heart.
From the booking ticket, you may appreciate that for all connecting & return tickets we preferred indigo.
In this context, i request that my ‘penalty’ of rs.4500/- maybe refunded, leaving alone the hardships we faced due to preponment of the flight.
Though my friends advised me to approach different forums for getting redressed, i have faith in indigo as i feel, a genuine/satisfied customer is the main marketing man and also ‘innocents should not be punished for the fault in the system’.
Hoping that we will get justice
With regards

K. R. Viswanathan
[protected]
[protected]@gmail.com