[Resolved] Indigo Airlines — flight take off early

[Resolved] Indigo Airlines — flight take off early

A Abinaya Muthusamy from Chinnamanur, Tamil Nadu

I had the worst travel experience with indigo as well as overall flight travel. The flight has a schedule time for a purpose. But i think indigo has the passion to take off flights prior to the scheduled time. Even if so, is it not necessary to make sure all passengers board.? Shouldn't you people be true to ur customers at least for the money you get from them.. Looks like you don't care if they board or not. I planned to travel yesterday by indigo flight from chennai to coimbatore at 945 am. The boarding was closed and i was not let in even before 20 min. You just have one excuse to give, boarding closes by 25 min prior. I actually came to the boarding place at 9. But they didn't let me in and said flight is now only in security check. They should have informed me about the boarding time instead of just chasing me. Also they didn't even bother to make any announcements, for which they give a lame reason that it is a silent airport. I have heard last mintues announcements every time in this airport. But u didn't do for me for my booked flight. After a lot of arguing with staff i got my next flight ticket by paying 3.5 k. I am completely dissatisfied with your customer service. You ppl make us wait for hours and hours if flight is delayed. I didn't even get any complimentary food even after delayed flight. But if we are late to the boarding counter by 5 to 10 min, you recklessly reply that its not ur fault. What a clever business strategy! You should be proud. I would never board this flight nor would recommend anyone i know. I require proper apology and refund for this incident. Was this information helpful? No (0) Yes (0)
Apr 5, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 05, 2018 IndiGo Customer Care's response Hi Abhinaya, We understand you were unable to board flight 6E 985. As you may aware of boarding gate for our flight closes 25 minutes prior to the scheduled departure. As checked, you reported to our counters at 09:35 hours for a flight scheduled to depart at 09:45 hours which is 10 minutes prior to the departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. However, as you had reported after the gate closure, our staff was unable to accept you for the flight. Further, our staff offered you re-accommodation as a customer service gesture with an intention to help our customers reach their destination at the earliest, which we understand was accepted by you and you duly traveled to your destination. As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team
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