Indigo Airlines — formal complaint: unauthorized booking cancellation without notification in violation of consumer rights

Indigo Airline,

I am file a formal complaint regarding the unauthorized cancellation of my booking, which was completed successfully on 08.08.2024 at 8:38. The booking was canceled without my consent and without any notification being provided to me. This action is a clear violation of my consumer rights under applicable consumer protection laws.

### Details of the Transaction:
Bank Ref. No. :[protected]
- **Date of Booking:** 08.08.2024
- **Flight Details:** [6E 1465, A320 at 08:10
Mon, Aug 12]
- **Amount Paid:** 17821 INR
- **Payment Method:** SBI Phonepe
- ⁠Debited From :
XXXXXX8834
State Bank Of India
Bank Ref. No. :[protected]

### Issue Description:
I made a successful payment for a booking with your airline. To my surprise, the booking was subsequently canceled without my authorization or prior notification, which is both unacceptable and illegal under consumer protection statutes. The lack of communication and the unauthorized action constitute a breach of trust and a violation of my rights as a consumer.

### Consumer Rights Violations:
1. **Right to Information:** As a consumer, I have the right to be informed of any actions affecting my purchase. Your failure to notify me of the cancellation violates this right.
2. **Right to Fair Treatment:** Canceling my booking without my consent and withholding notification has resulted in unfair treatment and financial loss, which goes against the principles of consumer protection.
3. **Right to Redress:** Under consumer law, I am entitled to a swift and fair resolution of this issue, including appropriate compensation for any inconvenience or losses incurred.

### Immediate Action Requested:
In light of these violations, I am requesting the following actions be taken immediately:
1. **Full Refund:** A prompt refund of the full amount paid for the canceled booking.
2. **Compensation:** Adequate compensation for the financial loss, inconvenience, and disruption caused by this unauthorized cancellation.
3. **Written Explanation:** A formal written explanation detailing why the booking was canceled without my consent and why I was not notified.
4. **Assurance:** A written assurance that such a situation will not occur again, and that appropriate measures have been taken to prevent future occurrences.

### Legal Recourse:
Note that if this matter is not resolved satisfactorily within Today, I will have no choice but to escalate this issue to the appropriate consumer protection authorities and consider legal action to enforce my rights.

I expect your immediate attention to this serious matter and look forward to your prompt resolution.

Thank you for your understanding and cooperation.

Sincerely,

TaufeequeAhmed
+91 [protected]
+[protected]