[Resolved]  Indigo Airlines — not allowed to board the connecting flight with boarding pass

Website:

www.goindigo.in

I have booked the ticket against pnr no. Tjiu8h of indigo airlines for the travel on 25th may 18 from coimbatore to pune via. Bangalore (& the ticket booked through goibibo). I have done the web check in for this ticket for travel by 6e355 from coimbatore to bangalore and 6e682 from bangalore to pune. I was not having any checkin luggage and hence i have gone through the security check directly at coimbatore and i reached arrival gate at bangalore at 22-15. I have done the security check again at bangalore as per my web checkin boarding pass. But after reaching gate no. 17 at the time of boarding, the lady staff as as well as his superior informed that my booking was for the flight 6e232 which went off at 22-45 even if i was carrying the security signed boarding pass meant for 6e682. I have proved to them that i have not received any intimation by email or sms about the change in this flight as well as it was not informed to me at coimbatore airport while boarding or while embarking at bangalore. To make the matters worse, they had allowed the boarding to another person who also got the same issue (With web check-in from coimbatore) even if i was standing in the line first and i was waiting nearby indigo staff at counter as per their instruction. All my arguments were in vain for accommodating me in the same flight (6e682) & after talking to indigo head office *, they somehow managed to give an alternate flight 6e408 for 26th may morning which i was not at all happy due to my important marketing appointments on 26th may (At aurangabad which is 5hrs run from pune by road) even if they have offered the launch for resting where i could not get any sleep. Also in the launch there was no facility to sleep. (* the mail from indigo received at 00-40am on 26th may only about the revised flight itinerary, ie. 6e232 instead of 6e682, after this telephonic discussions with indigo head office).
Now i need the following compensation for this inconvenience & mental stress:-
1. Bus charge by luxury bus : rs.1, 000/-
2. Salary for one day (As i could not reach at least by 9.00am at aurangabad): rs.4, 000/-
3. Not accommodating me at least in a 3 or 4 star hotel : rs. 4, 000/- (The wash room of launch was closed for almost 2.30hrs due to its cleaning in early morning hours)
4. Mental stress, body paining due to no sleep - medical expenses : rs.3, 000/- (Since could not travel in sleeper bus from pune to aurangabad since the reservation not available at last minute)
5. Charges for re-scheduling the appointment again at office (To keep all attendees to come again considering their expenses without their hotel charges) : rs. 18, 000/-
Total compensation claimed: rs. 30, 000/-