Indigo Airlines — Refund of Rs. 17,266 unpaid for 10 months and DGCA CAR compensation of Rs. 10,000 refused - PNR V15ZNB

Address: IndiGo Airlines, InterGlobe Aviation Ltd, Corporate Office, Gurugram, Haryana, India

Website: www.goindigo.in

PNR V15ZNB, flight 6E 2386 of 05 Dec 2025, booked through Cleartrip (Trip ID[protected] and paid by credit card on 04 Dec 2025. The flight was cancelled by the airline and I never flew.

Ten months later the base fare refund of Rs. 17, 266 has still not reached my card. IndiGo's GOC committee rejected my claim on 13 Oct 2026 and again on 16 Oct 2026, and the latest reply says the refund was "processed to Cleartrip" without any NEFT or UTR reference to prove it. Cleartrip confirms nothing has arrived and holds case 32879822 open with me.

Separately, the DGCA compensation of Rs. 10, 000 under CAR Section 3 Series M Part IV for a cancellation notified within 24 hours has never been paid. I filed CAR cases 42225711, 42298873 and 42362554 with IndiGo, and I have written proof of the booking, the debit and the airline's own acknowledgements.

I have asked for remittance proof by 17 Oct 2026 and a three-point answer under the CAR by 19 Oct 2026. If that does not produce the money I will file with the DGCA through AirSewa and take the matter to the Consumer Commission in Chennai.

Any IndiGo reader who has been told the refund is with the agency: ask for the transaction reference, not a status line.