[Resolved] Indigo Airlines — tickets rescheduling due to death in family
B
Batman sword
from Mumbai, Maharashtra
I want to reschedule my trip to september due to death in my family but the airlines is charging rs. 2200 per ticket for rescheduling which was not specified earlier and now i might face huge losses as cancellation also is making the same amount of losses. Such inappropriate and unethical behaviour can hamper the image of the airlines as we might move to the consumer court and also press as such policy was not mentioned during the booking. The losses are huge in cancellation and rescheduling the might incur huge losses
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Mar 14, 2019
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 09, 2019
IndiGo Customer Care's response Hi,
We are sorry for the loss. Please send us your booking details via private message we'll certainly look into this.
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