Indigo Airlines — Web Check-in amount deducted seat not assigned

For my PNR AKYJSC, I paid the check-in amount and selected seats but indigo website showed an error. Called customer care, made to wait 10 minutes and told their server isn't showing any payment. Called again, this time kept on hold for longer than 15 mins and told they will transfer my call to another department and instead of transferring, they cut my call. And then I get a call back saying we will refund your amount but no seats are available and you'll have to go with whatever is available now. Worst ever service with no value for customer time or effort...all this happened between 12 to 1:30 am to make it worse. Thank you Indigo for showing customers their place.