Indraprastha Gas Limited [IGL] — regarding no installation of png connection via bp no. [protected]

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201306
Website:	www.igl.co.in

Dear sir/madam,

This is regarding png domestic connection towards bp no. [protected] at my below residential address :-

Farhan hyder
C-4/1103, supertech eco village-1
Sector-1, greater noida -201306
Mobile no +91-[protected]

I applied for a connection at customer care on phone, and got immediate bp no. [protected] since 24th oct, 2018 and documents alongwith full payment of rs.6000/- has been taken from me by one of the igl person from my residence on 26th oct, 2018. And he assured me that connection will be installed maximum by 4th nov, 2018 at your address.

After that i called customer care no and discussed the issue and received email at my registered address : [protected]@gmail.com that documents has been reeceived and payment is still pending. I shocked email that payment has been credited in their a/c on 4th nov, 2018 but they said is not reflecting in their system and will reflect in next 15 days.

Finally, got a email by confirming that payment has been updated on 24th nov, 2018 and installtion will be done and resolbved within 01 day then i again replied that noone came for installtion and again i received email on 27th nov by customer care dept that will be resolved in next 1 day.

Inspite of all these efforts in last one month, noone neither called me and nor is visiting at my home address and today morning finally, i called to customer care no and spoke there then they told me that we have lodged for priority and request no is [protected].

Kindly request to resolve this issue and resolved by igl, new delhi as got fed up by keeping follow up on phone as well as on email in last one month.

Your's sincerly,
Syed farhan hyder
+91-[protected]