ION Exchange India Complaints & Reviews

हॅलो... मी एक ion इंटरनेट सर्विस user आहे. काही दिवसनपूर्वी आमच्या इथे ion च्या switch मधून current pass होऊन माझ्या घरातले router आणि motherboard हा जळाला.तर मी या बद्दल cutomer service आणि local office मध्ये विचचारण्यास...

I had raised a complaint on aug. 3 via ticket no tkt1601532. But till now the issue remains unresolved despite one visit by the technician on aug. 5. The technician wasn't able to fix the issue as he said he didn't have the splicing machine with him and will return by 4pm to fix the issue. However, no one turned up. I have even raised request to disconnect and return my money as the internet is often not working....

There is the continuous flow of waste water from r o unit since 2 weeks. Your technician had repaired thrice but the problem continuous. We request you to repair the same at the earliest. The ro unit is under amc. Waste water from the unit is flowing continuously from the unit even the tank is full.

We raised several service calls, for which your technician has not responded positively.

S r latha - [protected]...

I was finally convinced by Ramakrishnan and Rama Subramani to purchase their RO plant. I invested closer to 5 lakhs for a 400 lph RO plant. It ran well for 3 months and produced about 50000 litres of processed water. Their system is down and nobody is even available to answer my calls and respond to emails... I was given a guarantee of 2 years... I don't know what to do about this... All i know is that i was forced to invest in this product...

We have taken AMC service from ion exchange on may 2017 for one year of contract. As part of the contract only one service was provided out of three services and did not turn up till now.

After raising to support team no one is responding properly.

We have sent multiple requests but no reply

Spoke to siddappa regional manager of Karanataka but no reply for our concern....

Dear ion i had taken Residential Broadband service since oct 2016 so soory to say that i am getting a very poor service from your end i don't know whats the problem i call in your customer support for help every time they suggest me that technician will visit in another 24 hours for resolve your issue but after completing 48 hours no response form your end, and this issue i am facing from last 1.6 years

and very super surprise...

I am using ion broadband, and from last few days its became a headache for me to deal with them. Neither ticket creation helped nor escalation. Moreover, they are just closing the tickets without taking our consent.
Working in it, i do work from home. But past few days made a lot of inconvenience and i need the compensation in full as its not the first time such issue is happening. Few month back same issue persist for nearly 10days...

I have used ion internet services for the past 2 years. I would suggest all users looking at taking the connection to never make a full years payment. I have suffered after trusting their executives who make false claims and their customer service is the worst. For full details read below.

I first took their connection in august 2016 for office use. The executive was offering a good deal on full year's payment so i was keen....

I have a zerob eco ro at my house, and in spite of calling and getting acknowledgements from their toll numbers, there has been no action and nobody has still come ahead to clean it.

I have made 3 calls, and after the call i dont even receive an acknoweldgement sms or number, which they always promise but never send.

No service has been made for the past 6 months since i bought this appliance and i feel like...

Hi,

My name is Biplab Mohanta residing in Bhandup (w) and a registered user from 2012 using I-on broadband services. My ID is registered as "mn_biplab".
Currently the service quality from I-on have dropped tremendously.
Nowadays i am regulary facing connectivity issues and i have to raise ticket request for the same dailing the Customer care number.
Right now my net is not working from last 4 days and...

This is to bring into notice about the unethical work done by aquacare ion exchanges company.

They have contacted us saying they are authorized dealers of aquagaurd and made us take up the amc contract with them. They have replaced the hd filters from our dr. Aquagaurd system with some normal filters which does not serve the purpose of the actual filters.
As we people do not have any idea about the tech part of it, blindly...

Nirman cghs mayur vihar 1 extn. Ltd. Had repeatedly lodged a service complaint (Of zero b water filter - ngmf 270 model) to your company 4-5 times with in 25days time with no response at all from company end. It is highly dis - appointing that after having huge investment of 4.20 lakh during oct 2014, in your ro prouct, we are not getting any after sale support from your end inspite of our repeated requests at your mumbai complaint centre....

It’s been a month i’ve bought a water softener and water purifier and i didn’t get a chance till date to use the products because of the extremely poor installation and support. I raised service requests and to my surprise they get closed without the issue getting addressed. I contacted the escalation managers which is of absolutely no use. My family had to go through skin problems due to hard water and buy water cans for drinking water...

Dear sir,
We have supplied the electrical mcc panel to your concern. Despatched at kerala united breweries site on 22 april 2017. Till now i didn't received the payment. Herewith i have attached the bill copy & purchase order given by ur concern with this mail. There is no response from ur bangalore office regarding payment. Plz arrange me the payment as soon as possible or plz return my material. Plz kindly help me to solve this...

Am rajendra madhukar gajare using i-on broadband connection at my residence address 16-a amogha apartment, bhujbal farm road, behind divya abhilasha hotel, nashik 422009.
Registered mobile number [protected] and registered email id kavita. R. [protected]@gmail.com
Customer number rcmhnash199613. I am your customer since 17th septemebr 2016.
I am using your plan for rs. 600 per month.
You have given me this connection...

I purchased a zero b water purifier from the ion exchange company. I already had one in a previous home, i shifted to a new home and picked a new one. I have been calling many time for the free service but no one turns up. I registered a complaint number in the data base 26782311. I have called several times, escalated to supervisors and has also been in conference calls with the service at local region. They say they will send service engineer...

I had purchased water softener plant - model no ngs 6b/6mq on date 06.02.2016 from m/s divya enterprises jaipur. After 18 months, the top mounted multiport valve is cracked and we filed a complaint at your service center then they informed me to change it and we changed it from your authorized service center at jodhpur. After installing the multiport, when i am doing regenration slow range rinse but is is not suction the salt water and due...

Since october every week once I am complaining to ION customer care about unavailability of internet. And last four days I lodged a complain about 4 times. No satisfactory answers. The lame reason they gave me of was of MSEB power cut which is not true. Even they promised to send a technician who never came and called. Not even their regional office manager will pick up the call.
Worst internet & customer care service ever....

I purchased water softener in april 2017 for rs 80000/-, i am not getting any service even after paying rs.9600 for the contract in the month of may 2017. I have not been given demo of the product as well till date.
I have been constantly doing followups with the service agent but the is not providing service, the company is also not taking the complain seriously and they close the complain even if it unresolved.
Recent complain...

I had bought a 25 lph skid r. O. From ionexchange zerob on 30/06/2017.
I had received a quotation that said we will get all filters under guarantee for 6 months.
The membrane choked in a month. They changed it after 20 days (But the time they should have taken is 48 hours)
Now after one month again the membrane have choked and they have not changed the membrane till yet.
I have filed a complaint with ionexchange...