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ION Exchange India Complaints & Reviews

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Last updated Jun 11, 2024

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not giving service during amc period

not attending to complaint

internet not working

Refund my cash or exchange the product

Zero B Service not good

Most useful ION Exchange India reviews

ZERO B RO Water purifier - Monopoly of spare parts with corrupt service network

Instead of aquaguard filters replaced some other

Internet is not working and didn't get any response from ION Customer care

Looks like Fake Aquaguard service

Paid Rs: 16000/- for 4year AMC but not coming to service, hence need full refund

ION Exchange India reviews & complaints page 5

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Address: 700156

Website: www.ionindia.com

Ref : My Customer Reference No : 227566

I had purchased 7 Units ( 4 Dferrous + 3 Softenisers) from Ion Exchange here in Kolkata in September 2014 and had these units installed in my ground floor flat in April 2015.

Immediately after installation all these products developed cracks and the water started leaking from all these products. There is water leakage from the body of all the units apart from the leakage...

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Address: New Delhi, Delhi, 110070

Heavy leakage has been observed from the body of the Zero B RO water purifier filter just after service. The filter system could not be used since last 10 days. Complaint was given to local office even after 10 days also no action was taken. even After many reminders, very prompt calls and visits for AMC but silence for repairs....

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Website: www.zerobonline.com/services.php

Subject: AMC/ICCR No: 642631/customer Id: 0508

I have got AMC for my Zero B RO (7 litres capacity) on 29th April 2011 for 4 years. As per this AMC contract we suppose to get 16 services.
But I have received 15 services in which 6-8 services was just happened only for inspection there was no part changed and no proper services
happened. I am expecting at least one more service to happen but service center is...

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Address: Howrah, West Bengal

Zero B ecoRO a purifier from IONexchange is being serviced faultily each time they are visiting. Whenever I launch a complain about that the service person would forget about it and even after calling repeatedly he visits after weeks, sometimes months. Moreover they removed the water saving carteridge converting it to a normal RO though making us pay for ecoRO....

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Address: Coimbatore, Tamil Nadu

Hi sir,
my brother order slim n lift..he order size is XXXL but i received XL size...can you please exchange the product instand of you send me XXXL size sir...THE PRODUCT ARE ORDER IN MY BROTHER NAME I INCLUDED MY BROTHER CONTACT DETAILS..15.09.2015 i received product..so if possible help me
order no:#67509570
KEERTHI KUMAR...

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Address: Mumbai City, Maharashtra

Hi, I am from Airoli Sector 14. Ion Internet Service is pathetic.Whenever I plan to work from home I always find issue with the connection.And when I log a complaint, even the customer care employee behaves rudely.There is no quick resolution at all. The worst service ever....

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Address: New Delhi, Delhi

I purchased a Zero B Saphire RO in the month of January. About two weeks back it stopped working. A complaint was lodged .(complaint no.[protected]). After several reminders the technician came on the third day. He informed us that the membrane was faulty and needed to be replaced. We were also told that despite being in warranty we were to pay for the membrane. The cost was said to be Rs 2300/-. We agreed to the replacement as one cannot...

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Address: Ghaziabad, Uttar Pradesh

This company has monopolistic service policy. It does not give spare parts in open market and its GHAZIABAD technicians are illiterate and untrained (AT LEAST THE ONE I KNOW). They do more damage to the product than good. They squeeze/choke the outlet pipe and say that by doing so motor will build pressure. When motor collapses, they say the motor is faulty, Which motor on earth will work after you do not allow the water output? AMC charges...

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Address: Bangalore, Karnataka

Regret to state that from past 20 days I have requesting your Mr.Damudhar to supply Hardness test kit, I have still not got the same. From past one week he is not receiving my calls too. It is really frustrating that I can't get the same. Please let me know how do I get it....

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Address: Faridabad, Haryana

Hi, I am a zero B RO user and I have AMC. We are having major issues with your services. We have to do so many calls to the call centre but no body turns up to see the problem. And the service getting worse day by day. And when some technician comes from your service centre then he is demanding money to attend the complaint of my zero B RO water purifier. I don't understand what is going on and no body respond. I want you to look into...

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Address: Bangalore Urban, Karnataka

Dear Sir, I have been trying for the past four months for some compensation or at least a response for the damage done by your Zero B installation technician but Mr. Damodhar never cares to respond to my emails or calls. This is very disappointing. Below are the emails sent to Mr. Damodhar with cc to his supervisor. I hope you will response If not I will have not choice but to go to a consumer court. ANOTHER ISSUE - THEY NEVER...

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Address: Gurgaon, Haryana

Complain Number #[protected] registered on 3rd January. We have been trying to get in touch via the call center of Ion Exchange, unfortunately the only resolution the advisor has assured that some one will get in touch shortly. Pooja- [protected]( so called senior customer executive noit reachable on the given number provided by the company. We are forced to procure filter water as our system has in not working. its more than 20 DAYS...

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Address: New Delhi, Delhi

The pipe connecting to the filter has come off and the complaint has been made on the 19th of novembe 2014. But despite repeated calling neither any engineer has come nor has any call from the office as promised. Extremely poor service which was not expected from the company. There is no drinking wate in the house for the past two days but after receiving the AMC amount the company is not bothered what the customers go though....

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Address: Hyderabad, Andhra Pradesh

I have bought Zero B- Emerald in 2012. The first year the service was good. Seeing that I had taken AMC in 2013 by paying around 5000. But for the entire year I didnot get a single service and it expired. In Jul' 2014, the filteration process has started to give problem, the flow of water was just in drops. So I put a complaint in last week of Jul'2014, when the technician came and he opened the system, It was full of fungus... due to...

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I gave AMC money in 20212 for 4 years combined after taking money, taking no service was ever given and now the machine is a trash with the parts taken out by servicemen and the manager is not attending to complaints. And AMC money is not returned....

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Address: Bangalore, Karnataka

After purchasing the softener and purifier, for the first one year, the servicing was good.
Then on further taking the AMC, we have to call close to ten times for them to come and service both.
We had renewed the AMC this year (I agree my utter foolishness) again and now these cheats don't even lift the calls.
The agreement was that the 25% of resin would be changed once in 6 months and in 9-10 months the whole...

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Address: New Delhi, Delhi

We are using an RO and had registered a complaint with ION EXCHANGE. We have given the company an AMC for 2 years. After registering a complaint where the executive told us that the complaint would be taken care of within 2 days, no action was taken on it. We made another call where again we were told to wait for 2 days and again no action. Another call was made, and again no action. Its been over 8 days and there is no drinking water in...

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Address: Gurgaon, Haryana

I HAVE BOUGHT THE LATEST RO OF ION EXCHANGE WITH ALL THE FAKE PROMISES OF SERVING US BETTER . I EARLIER HAD PRISTINE PRODUCT OF THAT COMPANY. COMPANY PROMISED TO SERVE US WITH A LOT MORE BETTER SERVICES THAT THEY OFFERED US WITH THE PREVIOUS PRODUCTS. WE PURCHASED THE NEW PRODUCT IN JULY 2013 AND WERE PROMISED THAT TTHE COMPANY WILL PROVIDE FREE SERVICES OF THE PRODUCT EVERY MONTH BUT TILL TODAY NO EXECUTIVE HAS COME TO SERVICE THE PRODUCT....

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Address: Ghaziabad, Uttar Pradesh

M/s Ion Exchange, I filed complaint (no.[protected] for my Zero B water softener leakage in the tank on 3rd Aug'13. there was no response for the first two weeks but then after my follow up, an engineer visited and confirmed the leakage in water purifying tank through 3 small and tiny holes. He told me that he'll have word with his superiors since the product is under warranty. On 21st Aug'13, suddenly complaint got closed...

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Address: Chennai, Tamil Nadu

WE HAVE BOOKED 28 NOS OF ARTICLES THROUGH VRL TRANSPORT L.R.NO.[protected] BOOKED ON 08.10.2012 FROM AMBERNATH TO HOSSUR VIA BANGLORE TPT QTY OF 28 ITEMS BUT TILL DATE WE HAVE RCD ONLY 27 ITEMS AND ONE BUNDLE HAS RECIEVED SHORT AFTER REGULAR CALL TO Mr.SURAKSHARI ON MOBILE NO.[protected] AT BANGLORE TPT THEY ARE NOT RESPONDING PROPERLY.

WE REQUEST YOU TO KINDLY SEARCH THE ITEM AND SEND IT TO OUR HOSSUR PLANT AS EARLY AS POSSIBLE....

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