IRCTC/online Ticket Booking — Amount debited to my account but ticket not generated

Address:

Ernakulam, Kerala, 682011

Sir, We were trying to book railway tickets as per details provided below. The amount was debited to my account but ticket was not generated:

Passenger Names:
1) Mr. Venkateswara She 2) Mrs. Radha Shenoy and 3) Miss. Vinoo Venkatesh
Date on which booking tried: 14th January 2017 around 15.24
Date of Journey: 3rd March 2017 from Ernakulam Jn.(ERS) To Tirupati (TPTY)
Train No &name: 12625 / Kerala Express
Amount Debited to my Account: Rs.2281.26 under transaction particulars: TO ECM/3636/Irctc PayTM/Irctc ( Though booking was tried on 14th January, the amount was debited dated 16th January as 14th and 15th January were Bank holidays)
Bank Details: Federal Bank Ltd, M.G.Road, Kochi-682011
Savings A/c.No. [protected]
A/c. Holder; Mrs. Radha Shenoy
Bank IFSC Code: FDRL 0001238
My Contact: [protected]@gmail.com Mob:[protected], Tel: [protected]