| Address: 22-A, Lajpat Nagar -iv Ring Road New Delhi-110024 |
| Website: www.itzeazy.com |
Dear Sir/Madam,
I am Birendra Kumar Sahu. I recently contacted your website and called the number provided for visa appointment and processing for the Netherlands (Schengen visa) for my son, Ketan Sahu, who plans to visit the Netherlands on 14th July 2024.
On 11th June, around 3:00 PM, your sales representative Sarita (Mob# [protected]) called me and asked me to share my son's passport, claiming that many early appointments were available for the Netherlands. She informed me that we would need assistance with the list of required documents and the application form. She also instructed me to make a payment to book the appointment, which I did at 3:38 PM through the UPI app.
Immediately after, Sarita booked an appointment for the next day and sent me the appointment letter. When I questioned how an appointment could be booked so quickly without having prepared the necessary documents, she assured me that we could reschedule if needed. Following her instructions, we booked our air tickets and hotel accommodations for our stay in the Netherlands.
However, Sarita later informed me that no appointment was available, making it impossible to process our request. When I asked for a refund, she stated that the payment had been made to VFS and could not be refunded. This raised my suspicions, and upon rechecking the appointment details, I found discrepancies indicating it was fake. The appointment transaction time was recorded as 10:23 AM on 11th June, while our conversation and the sharing of my son's passport occurred only after 3:00 PM on the same day. Additionally, the VFS site confirmed that no such appointment existed in their records.
Attached are the fake appointment letter, VFS site screenshots, and a screenshot of the transaction time to VFS, which was recorded before our conversation.
ItzEazy.com customer support has been notified about the posted complaint.