ItzEazy.com Complaints & Reviews

Even after paying half of the charges, documents were not picked up successfully even after a month.

No proper updates over whatsapp, call nothing. No tracking of status. The sales person also stops responding over whatsapp.

Even after creating ticket in their app, there is no response even after 72 hour. They say there will be response within 24 hour.

They finally picked up after multiple follow up, but returned back to me in 5 days. Because their executive was not available to receive it.

They shows that they are completely careless.

I am asking for my refund. But they are not returning it.

I gave them the work for Bike registration on 19th July 2023 and have sent them all the documents asked by them and Today it's 18th Dec 2023 almost like 4 months and 30 days.

These 4 months they and their executives have been very irresponsible
1. No update on calls
2. No update on whats App
3. No update on tickets raised
4. Escalation team also did not respond.
5. No update on emails.

I was told it will be done in 1month and they have taken 5 months.
I have paid Rs 2500/5000 to them And yet the work is not done.

Pathetic service and mental torcher and peach will be lost

Application for vehicle ownership was submitted to itseazy in february 2023 and application is not yet processed. Original rc book and papers are missing. Itseazy customer care is not responding even after raising multiple complaints.

1. Overall delay in process: We were told that the process will be completed in 15 days, however it was delayed without any tracking procedure.

2. False commitment: we were told that the whole process will be done in Rs. 3000 including everything. However on the day of appointment, we were told that SDM charges of Rs. 1500 will be extra

3. Unprofessional lawyer: the lawyer assigned to us (Mr. Ravi) was extremely rude and unprofessional. He always called us at late hours asking for documents that we had already submitted to Ms. Anisha and Ms. Pooja. He gave us the wrong address for the appointment. He himself was running late and never arrived at the location for the scheduled appointment. We asked the guards who were stationed there and then we were informed that the SDM office has been relocated to Burari since two years. We then asked Mr. Ravi, he acted totally clueless regarding this. We asked him to confirm the availability of the SDM at Burari so that we can come there. Meanwhile, I spoke to Ms. Pooja who tried to resolve the confusion on a conference call. However Mr. Ravi shouted at me in front of Ms. Pooja. After 2 hours, I called Ms. Pooja to take an update for this and then we were told that the office has been shifted from Burari as well. We had come all the way from Gurgaon to get our registration done. This led to wastage of not only our time, but the precious time of our witnesses as well.
Now no response on messages, calls, mails or complaint hotline

I had placed a order of RTO road tax payment with ITZEAZY for Hyderabad location on 02 Jan, 2023.
Order ID : HBDRTAX40
I also have provided them amount of Rs 1000 as advance. Now its almost 11 months passed and there's no update from them. I had raised several tickets, but the response comes is that - pay the tax or we working onto it. I don't know how can I pay the road tax when I don't know where to pay and how much to pay.
Now I had raised request with them to return back my 1000 Rs, but for that as well they are not ready and asking to check with the agent(which should be done from their end since its their agent) and pay the amount.
ITZEAZY is acting so much careless and not willing to close this work and return back my amount.

Company name says Itzeazy… but its really really difficult to deal with

I was transferred from Pune to Goa and approached Itzeazy... for my car RC transfer on my name. I have paid initial advance (forget about money, that's a different story) in the month of November 2022., and believe me, today (30th Oct 2023) I had new RC in my hand. It took 1 year...why?
1. Itzeazy will follow up with you rigorously until you make first payment and book a service with you... after that they don't call at all... even to confirm if I hand over the necessary documents with them or not. Believe me, in my case, I have whatsapp them the documents that I have, they told that these documents are sufficient, rest of them they will manage. (For managing they charge extra, beware of the fraud)
2. Even when you call them, they don't respond at all, they don't pick up the calls. After 1 or 2 months, luckily if they lift the call, they say that "this document is missing, that document is missing.etc". When I told that they during service booking you also charged for managing this document...they will say, no sir, it became very difficult to manage.etc.etc.
3. Once they get necessary documents, they will say we will apply in RTO office, today, tomorrow.etc. But what they will do is, they will handover all this work to another 3rd party (in my case its Bhavan Enterprises in Pimpri Chinchwad area)... and now, you need to follow up these 3rd party guys. God knows when they will do. No priority...in the meantime, the 3rd party also will not work, until their payment comes from Itzeazy...
4. By the way, this 3rd party will also ask for few more documents, which you need to courier them multiple times...
5. Itzeazy will not not pickup our calls in the meantime. Their operation executive Mrinalini madam... or their customer centric team like Anusha madam (who rigorously followed up to book the service)... nobody will respond...believe me you will fed up and leave hopes.
6. All my originals are with them, made full payment, so I cant withdraw services... and finally you will loose hope. Nothing will move forward. It took me an year exactly.
Instead of that, if you go to Government offices personally, it may be finished in 1 or 2 months maximum.
DONT GO TO ITZEAZY, you will be sacked...

I have applied on 5th August.
It's been 2 months now no progress.
Taken my original document and advanced money. There is a lady called bhumika and deepika. Not responding calls did not give any time line.
Now I am stuck my original document is taken away and no update.

I am waiting for NOC since more than 1 year. Apr 2022.They are so dumb that no response and cut the call abruptly and no return back on status. such a worst service.[protected].

I opted for removal ofhypothecation from RC for Delhi. They charged full amount for the service in the beginning and took all my original documents including RC. I have't received the updated RC yet. They are responding to my messagesas well.

I requested for NOC from Koramangala (Bangalore) for my Two wheeler.

I paid the 50% amount of 1700/ in advance as per requested by your executive Anisha.

I sent all the required documents and Original RC Book to them.

It has been 3 months now and I don't see any progress/update from your side. The agent is not even picking the call and responding to messages. No one even responding to the complain number shown in their website (Complain - [protected]).

Whenever I raise the complaint through their portal, I am getting any new date of completion (they are keep on changing the completion date for any new ticket)

Really Horrible service and really not sure what happened to my Original RC Book.

Its not ITZEAZY ----- ITZHARD

I had come across their site which mentioned that they provide different services related to RTO. I needed to get my DL renewed, hence further checked with the agent for details on the same. They asked me for soft copies of Aadhar and DL which I shared with agent. Post that received response that the documents are fine to proceed with renewal of DL.

Agent([protected]@itzeazy.com) shared below details as quoted:

"1500 backlog, 3500 Change of address + renewal
Total 5k,

Process will take 10 days.

Let me know if you want to proceed."

Post I confirmed to proceed, she said to make 50% of the total amount to be paid upfront. Hence I made payment of 2500 Rs. Below are the details of the account which she shared to make payment:

Payable to :- Itzeazy India
Bank name :- HDFC Bank
A/c no :- [protected]
IFSC code :- HDFC0000294
Account type : - current account

UPI Id - [protected]@hdfcbank

This Order ID : BLRRTRE3686 was created for the request on their site. Post 10 days, I reached out to her over email multiple times but received no response. I had also raised a request/complaint(which they mentioned that it take 24 hours to address it) the to know details on when the process would be complete. And for this as well there is no response since 5 days.

Attached are the evidences for reference.

Request Consumer Complaints team to look into this and help resolving this. Thank you.

I was requested for NOC from Chennai RTO to Bangalore. I paid the 50% amount of 3250/ in advance as per requested by your executive Laxmi. I sent all the required documents to process the NOC on

Now, it has been 3 months over in the complete process and I don't see any progress/update from your side.

I have called many times to Laxmi but no response from her side yet. Sent the messages over WhatsApp also still no update.

Now, I am completely disappointed with your service. the advance payment slip is attached for your reference.

Kindly, Do a refund for the same amount

Requested Date: 5th Feb 2023
Amount Paid: 28th Feb 2023
Sent all the documents (Original RC): 20th March 2023

The contacts nos :
1. Laxmi (Executive ): [protected]
2. Support: [protected]

The emails :
1. [protected]@itzeazy.com,
2. Itzeazy Laxmi,
3. Itz Eazy,
4 [protected]@itzeazy.com

I tried my best to contact them but no response.

Please, Help me with how I can get my refund.?̄

Forced to write here after trying too hard to get update on my case.
I applied for my Vehicle NOC ( Scooter & Car) on 11th March 23 as i had to move from Chennai to Bangalore.
Before that i was getting daily calls from their executive Anisha till i made the payment. As soon i made payment that lady completely blocked me & stopped responding my calls & messages. i was calling daily to get my documents to be picked but no response from her. Then i sent her message to respond or i will complaint in Police. After that she gave me another number of Pooja for document pickup. Finally Documents were picked up after 1week of payment. I was told i will get the NOC within 15-20day (Even their website status was showing 1 month).
I asked them to provide some receipt which i can show to Traffic police that i applied for NOC in case i am stopped driving without original RC.
But i got no response.
Again i was keep on raising tickets, but i was just getting response to wait till assigned date (18th April).
Now i am fed up calling since last week to know the status if its done or not & when i will get my documents back, But their pathetic customer care keep telling me to wait 24 hours for status update & everyday they are giving me some crap that it will take another 24 hours.
Finally today i am told that RTO is not providing them NOC as he want customer to come and collect. (which is completely Absurd, as its clearly mentioned in their website & as they told me on call that for NOC i will get it at my home). And they are asking me to wait they are trying to resolve the issue.
Now i am living in bangalore & they want me to travel back to chennai to collect the NOC. What kind of Pathetic service is this? If i know this i could have done it by myself within 2 days.
I really need my documents & money back. I fear more about my Original RC of Car & Bike. I am not getting any proper response from raising tickets & calling their customer care.

Order ID : CHNRTNO12092
Order ID : CHNRTNO11982

Ticket ID : ATKT5109366
Ticket ID : CTKT1596777
Ticket ID : ATKT5746653
Ticket ID : ATKT1344609
Ticket ID : ATKT4135858
Ticket ID : CTKT8378344

I applied for NOC for my 4 wheeler from Maharashtra via ItzEazy on 6th Feb. They gave me a timeline of 15 days. It is already 42 days and now the date of completion shows in 4th May on their website.
They have taken my ORIGINAL RC and 2250Rs.

Timeline told by itzeazy.in was 15 days

6th feb - Paid 2250
14th Feb - Documents couriered
20th March - Already 42 days since I started on 6th Feb
4th May - Revised date with no communication

There is no communication, no action on tickets raised. They don’t receive my calls.

They have my original car RC. I just want that back asap. I don’t want the NOC also now.

I have placed my order with ItzEazy.com on 21st May 2022 for a Birth Certificate. I was informed by the relationship manager that the job will be completed in one month's time. It is now more than 9 MONTHS and there has been no progress.

Everytime I raise a complaint on their website or send them a mail, the expected date of delivery gets extended by a month. The expected date of job completion has been changed 9 TIMES till now!!!

All the required documents have been submitted and the full payment has been made. My request for refund is also no heard by them.

I have lost hope of getting the job completed by this company.

I contacted ITZEAZY on Jan 2 2023 for payment of Road Tax in Hyderabad for my bike.

ITZEAZY support logged HBDRTAX40 on Jan 2 2023 and I paid the advance amount Rs 1000. ITZEAZY had confirmed me that request will be completed in 15-20 days and gave me a contact of Hyderabad who will assist in payment of road tax.

Now since since a month but there is no update from ITZEAZY. They are not replying to my calls, messages and emails.

I don't know whether anyone is there who can check and assist.

I have taken the ITZEAZY service for my sister's car transfer from Pune to Bangalore (re-registration in Bangalore).
It has been 2 months since they have collected my original documents and Rs 3500 from me. But still the documents have not yet been submitted to the RTO.
Everyday I have been calling the spoc Ms Tamanna from ITZEAZY but she is helpless as she is not able to get any updates from the backend team.
I am literally highly frustrated and tired of following up with them. I asked to return my original documents, they are not even responding to it.
If they cannot provide the service they are holding my original documents illegally.

Dear Sir,

it has been 2 months after the 50% advance payment still no update on the hypothecation removal process. called Mr. Gaurav and Mrinalini. they are responding rudely and every time raise false commitment.
Operation support complaint number i tried but nobody pick up the phone..
i required to sell the car as i have to use that money for sister marriage.
ITZEAZY make me mentally ill and i am very depressed due to their unethical behavior.
they spoiled my two months. Please help me in this issue.
Person involved
Gaurav: +91-[protected]
Mrinalini: +91-[protected]

Hi,

I sent my original RC with full payment of 4500 to Itzeasy to get NOC for my bike transfer from Bangalore RTO.

It's been more than 3.5 months but they are not at all responding and not giving my original document back.

If we all can group up and file fraud case against ItzEazy in Lajpat Nagar station, and that'd be the solution .

This is a long story, thanks to this amazing company called Itz Easy (which makes your life anything but easy).

We started in June when I realised that we needed to cancel the NOC we had been issued for our car in Mumbai, since we were not registering in Haryana. I searched for a few agents to help me do that, and came across this organisation. I saw they had a website, some forum for tickets and clear processes on the site, so I contacted them. A sales rep (Tamanna) called me up and let me know the process and post my consent, arranged to have the documents (original rc book) collected from my place. The process was to first have a Non-utilization certificate (NUC) issued in Gurgaon RTO and then have then have the NOC cancelled in the Mumbai RTO. So far so good.

The nightmare began once I paid them the advance of INR 4, 000 and the original documents were collected. Against a timeline of 30 days, there was no update, except a message now and again that the process was getting delayed. Post 2 months of delay, I started rigorously following up with Tamanna on mail. The replies from her were sporadic at best and mostly were ignored.

I found her number and started calling and whatsapping her, which she also ignored. I found a customer care number which was attended by some lady called Mrinalini, who is a professional in telling you that she will check and call back in 2 hours. She never calls back, and is possibly the worst customer care person in the country.

I finally got hold of Tamanna, who told me she was on leave for 2 months for some exam or the other, and my documents are in process. In reality, these people had no idea where my documents were and they kept me hanging for 2 more months. Finally, after multiple threats of police complaints (which I'm fully sure they're used to), they they told me in November that they had a raid in Gurgaon RTO and my documents (NUC and RC) were stuck in gurgaon RTO, but they had finally retrieved them.

They then had Mrinalini call me up and convinced me to complete the work in Mumbai RTO. Since half the work was done, I said OK. They assured me the work would be done in 10 days. Post 10 days, i once again started following up, since I did not trust them at all. After the 50th missed call and few more threats, Mrinalini told me that the agents on their panel are charging much more that expected for the work and they cannot complete it.

Absolutely exhausted at this point, I asked her to immediately dispatch my original documents back to me (they had withheld these from me for 7 months now). It took another 100 calls and texts to get these incompetent fools to dispatch the documents. Mrinalini had no clue when they would be dispatched and she was extremely rude and entitled (like I said, the worst customer care agent in the country). Tamanna finally got me in touch with the actual agent who had my documents and I had to talk to her and get them personally dispatched. I finally received my original RC book after 7 months, with the work only half-done.

These guys are absolutely clueless, even if they look like they rin a professional set up. They work with local RTO agents to get the work done, and have absolutely no control on the process or these ground level agents. Most times, they do not know the exact status of the process and will keep lying through their teeth to save their skin. Ultimately, they're nothing less than frauds who will take some of your money, and take you on a long trip where nothing gets established but you become nervous for your documents.

I was lucky to get my documents back (I know many people who are following up for 2 years), but it took an extreme amount of follow up without any response. Best not to go with these frauds and just engage with local agents. They can't possibly do any worse than this!