Ixigo — Amount debited but no ticket booked

Address: Gurgaon

Dear ixigo Team,

I tried to book 3 train tickets from khurda road to New jalpaigudi for 20 Oct 2026 at around 0847am on 06 Oct 26 and 3 train tickets from new jalpaigudi to bhadrak for 25 Oct 26 at around 1346pm on 06 Oct 26 through the ixigo app. The payment of Rs.6310 [CODE:VN6812] on[protected] at 08:47am and Rs.6310 [CODE:VO7665] on[protected] at 1346 pm was debited from my PNB credit card in iXigo app, but the booking failed both the times and no ticket was generated.

The booking is not visible in My Trips, Failed, or Cancelled bookings. Kindly verify the transactions and refund the amount to my credit card.