[Resolved]  Ixigo — amount debited but not confirmed I want refund

Today from ixigo site i booked train ticket from bangalore to nizamuddin railway station for 28 th oct. It was rajdhani express. My (3855) amount is debited but booking confirmation email is not send. I opened ixigo site my bookings in that error was coming. It seems like no booking is done and no transaction is visible. Urgently i need to go delhi. I want my refund till 26th sep. I want my amount to get refund as soon as possible. Hope u will work on that.
Kindly do action as soon as possible.
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Oct 27, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 26, 2019
Ixigo Customer Care's response
Hi Kritika,

Greetings from ixigo!

Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest.

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section on the ixigo app.

Please mail us the details at [protected]@ixigo.com.

Regards,
Team ixigo!
Complaint comments 

Comments

Sir.plz check and tell me why my money has been late to refund.. So plz provide info for this...plz sir...otherwise i will take action against your company or app or website . ..., ..., ...plz refund my money...plz...

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