[Resolved] Ixigo — amount got deducted but didn't get ticket in ixigo app and no trip id showing up

Pramod madriki

from Mumbai, Maharashtra

Address:

560048

I booked a train ticket through ixigo and fare was 473. I made the payment through google pay, the amount got deducted and payment was successful and when i came back to ixigo page i see no confirmation and no trip id generated. The chat support is stupid automated robot and doesn’t answer anything. I have sent an email to [protected]@ixigo.com and waiting for refund. I have also contacted my bank they asked to contact the merchant. Which i already did. Now waiting for reply from the ixigo team

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Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!