Ixigo — Amount lost via irctc ticket booking

Hello,
On[protected] I booked ticket from THRISSUR (TCR) to IDAPPLLY (IPL) proceeded to the payment but after my money got deducted from my account I didn't receive any ticket ixigo app redirected me to its home screen please provide me refund. you are not even concerned regarding your customers problem. I tried your customer care number, & also posted a complaint via email. Both not working, I am not even able to chat/ talk with a live executive. Was it my fault that I trusted your application I have seen many complains of yours plz provide refund.
Attaching the Google Pay transaction receipt along.