[Resolved] Ixigo — Balance deducted from account but booking not showing

ashishdr.786

from Rampur, Uttar Pradesh

Address:	Akash sahu badaun
Website:	Ixigo app

I have booked a train ticket from Bareilly to Chandigarh via ixigo app. I have made payment through sbi net banking pay payment got successful but ticket not revived. No were in the app or email it is showing booking unsuccessful no details yet. Just blindly amount gone.
Worst experience as i tried for the first time, there is no mode of customer service in app or website just faking it with q&a.
I hope my refund gets quickly as soon as possible

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Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo