[Resolved] Ixigo — booking cancelled and cash debited from my acco

jitesh thirani

from Bolpur, West Bengal

Address:

734101

Dear sir/madam

This matter is to inform you that i jitesh kumar thirani have booked two tickets online through ixigo from njp to sealdah kanchanjunga express on 6th of april 2019 but my ticket was not booked and a amount of money 504.52p have been decuted from my account so i kindly request u to solve this matter as soon has possible to get my money back has per my details is attached below

Beneficiary vpa
Ixigo. [protected]@axis bank
Upi reference no[protected]

+1 photos

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Mar 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Ixigo Customer Care's response Hi Jitesh,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance, please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Verified Support

Feb 14, 2019

Ixigo Customer Care's response Hi Jitesh,

Greetings from ixigo!

Thank you for writing in. Please be informed refund amount of Rs 504.52 against the shared failed booking has been initiated and shall reflect into your bank account within 3-4 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.