[Resolved]  Ixigo — Booking failed and money Refund

Dear Team,

Today, I tried to make reservation of Netravati train from Alappuzha to Kannur and done payment through Google pay.

My money got deducted from my account but after that on ixigo app it showed as error.

Upi transaction I'd is[protected]

Payment screenshot is attached. Kindly check this issue urgently and refund my money at the earliest.

Thank you
Nandini N
+1 photos
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Aug 7, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 04, 2020
Ixigo Customer Care's response
Dear Customer,

Amount should be auto refunded if the booking was failed. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo
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