[Resolved] Ixigo — booking pending but payment has been received by ixigo

[Resolved] Ixigo — booking pending but payment has been received by ixigo

S Siddhanth Chaganti from Bengaluru, Karnataka

Hi i have booked a ticket from mysore to chennai and the booking is shown as pending. The amount has been deducted to my account but no ticket has been issued. I am also unable to cancel the ticket due to this. The reason for this might be a timeout when redirected to irctc page for generating the ticket. Kindly assist me with this concern. Trip from mys to mas on[protected]Trip id: ixitr[protected] Amount - 1915.81 +1 photos Was this information helpful? No (0) Yes (0)
Oct 27, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Sep 26, 2019 Ixigo Customer Care's response Hi Siddhanth, Greetings from ixigo! We apologise for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account. Please note: For faster refunds, you can set up ‘Instant Refunds’ on ixigo. All you need to do is link your UPI ID, with your ixigo account. Please follow these steps to set up Instant refunds on ixigo: 1. Visit the ‘Profile’ section on the app 2. Click on the ‘Instant Refund’ option 3. Enter your UPI ID 4. Accept the terms & conditions and click on continue If you still face any issue, do let us know. We are always an email away! Regards, Team ixigo!
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