[Resolved] Ixigo — booking pending on my railway ticket

Navaneeth Kalayil

from Alwaye, Kerala

Address:

Pathanamthitta, Kerala, 689646

Today i booked a ticket from chenganur (Cngr) to panvel (Pnvl) on 22 nov 2018 through your app and successfully made the payment.

However at that time of logging into irctc credentials the transaction did not go through successfully (My password enterd is wrong).

The transaction history in your app shows "payment successful booking pending".

Order id: ixitr[619...3840] date: 16th nov 2018
Payment id : vkc... Hwcbgf

Was this information helpful?

No (0)

Yes (0)

Dec 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 18, 2018

Ixigo Customer Care's response Hi Navaneeth,

Greetings from ixigo

We can see that our team has already reverted to your query. Be assured, your amount is completely safe and will be auto-refunded within 5 days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo