[Resolved] Ixigo — cancellation of tickets booked through ixigo mobile application | |
I had booked a train ticket from ixigo mobile application from Delhi to Chandigarh on 06th Feb 2019 at 10:01 PM vide PNR number [protected]. Due to unavoidable circumstances, I have to cancel the ticket now. However, cancellation procedure described on ixigo's website guides me to IRCTC account for cancellation. Whereas, while cancelling the ticket on IRCTC website by login on through my credentials, IRCTC gives an error saying that I havent booked the ticket through the IRCTC website due to which cancellation is not possible. Now, my hard earned money is stuck with these facilitators of the IRCTC which is hurting me. Please help if you can. Was this information helpful? | |
Mar 11, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Feb 08, 2019 Ixigo Customer Care's response Hi, Greetings from ixigo! We wish to inform you that booking against the shared PNR has been cancelled and refund in under process which shall be reflecting into your source account in 5 working days. For further assistance please write to us at [protected]@ixigo.com. Regards, Team ixigo | |
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