Ixigo — complaint about train ticket booking

 
2 Reviews
India
 Lijimol Aadityan on Jun 12, 2019
I tried to book a train ticket for my husband from kaseragod to Jamnagar 3A but my money deducted from my account and booking not worked.. 2399 rupees gone from my account.. and I tried once again.. that time too the Same amount deducted from my account.. and it's not went worked.. I lost my money from my account twice.. and it's showing that the money will refund within 5days.. today 5th day.. I didn't get my money yet.. I want my money back...

Complaint Status


[Jun 12, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Jun 12, 2019
Dear Lijimol,

Greetings from ixigo!

We could not find the booking with the given details. Please share the failed trip ID or failed transactions at [email protected] so that we can assist you.

Please write to us at [email protected] for more assistance.

Regards
ixigo.
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Sir,
maine 25may ko indigo flight ka ticket book kiya tha ixigo se .use maine airline ko call kar ke cancel karwa diya 25may ko but abhi tak mere account me paisa nhi mila hei .
please contect me
my no...[protected]
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    82%
    Complaints
    596
    Pending
    71
    Resolved
    466
    phone
    +91 12 4461 7880
    location
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    Ixigo - complaint about train ticket booking