Ixigo — Covid-19 flight cancelled without any prior notice request for refund

Address:

2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002.

Free look cancellation:

As discussed with your agent pratyush on 21jun2020 at 10:37pm ist - call reference number# (It was empty as i haven't received call ref number after 15 mints wait). Kindly process my refund this ticket it has insured.
Inorder to catch this flight i traveled around 350+kms and reached hyderabad airport. After reaching the airport i came to know this flight has been cancelled. However neither spicejet nor ixigo failed to pass the information prior. I was waiting at the airport for seeking help for nearly 3hrs and none of spicejet agents nor ixigo agents were helpful to address my issue. I was very unhappy with such costly services with more lag in communication.

Appreciate if someone can call back and let me know the status.

Regards
Siddiq
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