Ixigo — Flight rescheduling through credit shell amount redemption

Address:

Noida

Sir/madam,
Please refer my pnr number dek
65f (Flight no.6e-587) issued by indigo airlines for my scheduled travel from pune to patna on[protected], which was booked through the ixigo website on[protected] but due to the imposition of lockdown; the indigo airlines cancelled their flights and my booking amount was kept in the credit shell for the future redemption of the amount to reschedule new travel plan for the same passengers within a year. Therefore i had sent
A request to ixigo for rescheduling my flight from pune to new delhi, utilising my redemption amount by indigo flight departure from pune on[protected] scheduled departure time was 07:10 pm. But unfortunately i haven't yet received any message/link until today the[protected] for the remaining difference of payment rs.
4278.00. To be made, hence i had made more than 27 calls to both the customer care numbers of ixigo and indigo but none of them helped me in resolving the issue logically and because of the pathetic situation of their customer service; i missed my scheduled flight due to the utter mismanagement of both the service providers. Therefore you are kindly requested to look into the matter and resolve the issue at the earliest either by initiating the full refund of my booking amount or reschedule my flight.