[Resolved] Ixigo — I booked train ticket and went to pay through upi, payment is deducted but ticket has not been booked

Ruchira Karkhanis

Address:

Mumbai maharashtra

I wanted to book train ticket for 4 people and i filled all details and went for payment through upi, i opened google pay and paid there money which was poped up by Le Travenues Technology Pvt Ltd. I had paid 2368 rs and money got debited but on app the train tickets werent booked. What do i do? I want my refund immediately.
UPI transaction ID :[protected]

The below message i got from ixigo
Thats why i opened gpay and paid

Dear Customer, Le Travenues Technology Pvt. Ltd has requested money from you on your GOOGLE app. On approving the request, Rs 2368.00 will be debited from your account.

Please give me contact number to contact and get refund

Was this information helpful?

No (0)

Yes (0)

Aug 14, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Ixigo Customer Care's response Dear Customer,

Amount should be auto refunded for failed booking. Please wait for 5-7 days. If the amount does not reflect then please contact us via www.ixigo.com/help.

Thanks
Team ixigo