[Resolved] Ixigo — im complaining about my refund issue

Aslam Ibnu Ansar

from Delhi, Delhi

Address:

Jinnah street,Thulasiyapattinam,Nagai Dt, Nagapattinam, Tamil Nadu, 614714

Actually i booked a train ticket from mannarkudi (Mq) to tambaram (Tbm) in mannai express (15.14.2019) but the booking didn't take place successfully only the amount from my account was taken, and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund..

Thank you,

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May 27, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Ixigo Customer Care's response Hi Aslam,

Greetings from ixigo!

Please note refund against both the shared ids are processed from our end and we have sent you all the refund details to your e-mail id: as*****[protected]@gmail.com. Request you to please check your inbox and the bank statement as well.

For any other assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Comments

wadhwavani

from Noida, Uttar Pradesh

I've booked 4 tickets from delhi to jodhpur jn, mandor express for 17th april19, 21:15 under SL, the amount has been deducted from my account but no msg nor do any email of the confirmation for tickets has been showing up. Also it is not showing in the app as well.
Worst service.
I'm stuck and unable to plan anything.

Romario Angelo Topno

from Delhi, Delhi

I booked two tickets on 21st March, 2019. My money got deducted from my account but the booking got cancelled. Its been more than 3 weeks. I need my refund as fast as possible .