[Resolved]  Ixigo — ixigo not refunding full fee for zero cancellation tickets

I had booked tickets from bhubaneshwar to bangalore on 11th april 20 on indigo 6e 431 scheduled at 20:50 with the booking id if[protected] through ixigo with zero cancellation fee and the return ticket from bangalore to bhubaneshwar on 26th april on indigo 6e 411 scheduled at 15:20 with booking id if[protected]. The total amount paid for both ways is rs 15, 602.

Due to covid issue, i cancelled the flight and i have received a refund of rs 1, 121 only. Despite of calling and reaching out to ixigo, they are not picking the phone and over chat suggesting to reach out to indigo saying 'due to changes in the rules we have been asked by the airlines to redirect to them.'.. When reached out to indigo via chat support - they are not refunding the money, rather asking to reserve the booking for future and saying to contact ixigo..

Who should pay me the refund amount indigo or ixigo?