[Resolved] Ixigo — money deducted but flight not booked, showed transaction failed

ajaykcr

from Mumbai, Maharashtra

Address:

ixigo.com 2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon 122002 India, 122002

I tried to book a flight through ixigo app on 01.11.2019 at 15.40 pm. Rs 3139/- deducted but it was shown that transaction was failed.
I want to know that till when we will get refund?
This type of incidence causes difficulty to consumer due to blockage of money.
.
Name ajay kumar
Mode of booking: ixigo app
Money deducted for flight no. Sg 6712 for 10.11.2019
Mode of payment "paypal"
Amount rs 3139/-

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Nov 2, 2019

Complaint marked as Resolved

paypal updated that refund received from ixigo and will be reflected in the bank account shortly

Ixigo customer support has been notified about the posted complaint.

Nov 02, 2019

Updated by ajaykcr papal updated the refund status in their statement.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Ajay,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!