[Resolved] Ixigo — Money deducted but ticket not delivered

[Resolved] Ixigo — Money deducted but ticket not delivered

V vandana04 from Gurgaon, Haryana

Today i was booking train ticket from new delhi to lucknow..paymnt was successfully done thrue phonepe app but no tickt booked..not any details are in ixiigo about the transaction nd booking status..added screenshot of paymnt page..help me +1 photos Was this information helpful? No (0) Yes (0)
Jan 18, 2021 Complaint marked as Resolved i didn't get any resolutions till now but they marked it as resolved..how ? i cannot contact them via any phone nmbr or else..plz help me to get my refund Ixigo customer support has been notified about the posted complaint. Jan 18, 2021 Updated by vandana04 no any update about refund of not booked ticket..paymnt was successful thrue phonepe but till now unable to contact ixigo..no phone nmbr, email working
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Ixigo Customer Care

from Gurugram, Haryana

Verified Support

Dear Customer,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help for further assistance.

Thanks
Team ixigo