[Resolved] Ixigo — money deducted but ticket not generated

 
4 Reviews
 Shri Tulasiramps on Apr 24, 2018
Hello
I tried to book a ticket of her airways from new delhi to chennai on 24/04/2018. The flight number was 9w 739and the departure date was 14/06/2018. The required money ₹3954 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or jet airways. Please look forward to this problem because it is really freaking me out.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you
Complaint marked as Resolved May 25, 2018

Complaint Status


[Apr 24, 2018] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Apr 24, 2018
Hi,

Greetings from ixigo

We'd request you to please send us a brief query of your concern at feedback@ixigo.com so that we can address your concern quickly.

We'll look forward to hear form you!

Regards,
Team ixigo
Complaint comments  3 Comments     Updated: Share0Tweet0Share0

Comments

I booked ticket for 5 people from guwahati to NJP on 11.04.2018 order id:IXITR[protected]... The booking was not confirmed but the money was transfered and it was said that it will be refunded within 5 days but its 9 days now and its still not refunded please do the needful soon
Please sir my many refund debit card
Hi..I booked 6 tickets from Secunderabad to Vijayawada booking is cancelled kindly refund money, as early as possible

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    74%
    Complaints
    304
    Pending
    68
    Resolved
    206
    phone
    +91 12 4461 7880
    location
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    Ixigo - money deducted but ticket not generated