Ixigo — Money deducted from bank but transaction didn't happen

Address:

Gurgaon, Haryana

Hi,
I was trying to book a return flight ticket from indore to new delhi on ixigo.com through payment gateway ccavenue.com on 21/09/2016. An amount of rs.8618 was deducted from my axis savings bank savings account (Via netbanking) but the transaction did not take place.
This is the sms i received from the bank : your a/c is debited rs 8618 on[protected] info: inb/[protected]/ccavenue.com / charge/mum
There is no customer care contact number on the ixigo app or complaint email id.