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[Resolved]  Ixigo — Money deducted from my account, no tickets booked.

I tried to book tickets from HOWRAH Jn to Pune Jn for 14th January 2021. I made payments through Phone Pe UPI. The money was deducted from my account. Amount - 3111 /- on 19th December 2020. I have the transaction id and everything. I have proof that money got deducted. But no tickets were booked. Ixigo app is not showing any previous booking record or transaction record. My Phone Pe account says that money has reached the merchant.

Please refund my money ASAP.

This is the transaction ref no.[protected]

Thanks in advance.
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Aug 6, 2021
Complaint marked as Resolved 
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Comments

Hey,

Your amount is completely safe and will be auto-refunded within 7 days if the ticket is not issued. Please reach out to us via www.ixigo.com/help incase not received within shared timeline so that we can assist you quickly.

Thanks!
Team ixigo
Reply
shanya_rai's [Complaint's author] reply, Dec 27, 2020
I have not got my money back yet. No tickets issued either. Please help.
shanya_rai's [Complaint's author] reply, Dec 27, 2020
Got my money. Thanks a lot. :))

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