Ixigo — money deducted not booked ticket &not refund

Azaz927

from Delhi, Delhi

Address:

Mumbai City, Maharashtra, 400074

5th September I tried to book a TICKET i x igo all the information is fill up successfully on payment page I select phonepe app for payment. The payment is successful from phonepe I have a transaction ID but ticket was not booked i x i g o payment failed written in the payment page contact customer care sad 5 working days your payment was refunded to the bank but 20 days are going but the Mount is not refund I tried to to contact the customer care but number is busy always very poor service please help me to refund my amount from i x i g o.

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Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest.

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section on the ixigo app.

Please mail us the details at [protected]@ixigo.com.

Oct 03, 2019

Updated by Azaz927 Aapko kya karna hai Mai screenshot bhi bheja hu payment ka phone pe app ka aap check karo spne bank a/c me Mai contact Kiya phonepe Ko payment successful hua hai ye aapka matter hai mujhe mera paisa return chahiye .nahi to Mai COURT ME FILE KARUNGA MERE PAAS PURA TRANSACTION RECORD HAI YE AAPKI PROBLEM HAI