[Resolved] Ixigo — money got debited and booking failed.

Avijeet Behera

from Hyderabad, Telangana

Address:

Sony World Junction, One Co.Work, Kormangala, Bengaluru, Karnataka 560034, 560100

Hi,
On 3rd November 2019, i was booking a ticket from bangalore to secunderabad when i opted for UPI payment and paid an amount of Rs 5101.87/- . Transaction was successfull and money got debited but when i returned to ixigo app. App crashed and it refreshed where i lost the booking window and it failed. Please find the transaction details below:
UPI Transaction Id:[protected]
Google Transaction Id: CICAgKCWlufdHw

I need my refund immediately, there is no customer support, no email support. Already sent mail but no reply. No way customer can contact you guys.
My Mob No [protected]
Email Id: avijeet.[protected]@gmail.com

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 6, 2019

Complaint marked as Resolved

Auto Refund In 2 Days. Good Work Ixigo

Ixigo customer support has been notified about the posted complaint.

Nov 05, 2019

Updated by Avijeet Behera There is no booking id or trip id for the same and i cannot see any details of this transaction in the ixigo app. Also i have not received any mail or sms for this failed transaction. This feels like i have been cheated. Kindly issue the refund immediately.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Avijeet,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!