[Resolved]  Ixigo — pathetic service

Address:

Gurgaon, Kolkata, West Bengal, 700014

I wish to complain about pathetic service provided by ixigo inspite of charging high commission for booking airlines ticket.

I booked a ticket from kolkata to dhaka for my guests via ixigo mobile app. The booking id no. Is if[protected], pnr no. Is x4n5c. I made payment through net banking vide reference no. [protected] dated 01.01.2020.

I had to reschedule my ticket for which i called up ixigo customer care only to be informed that i should speak to airlines directly in order to know the rescheduling charges. I had to spend more than 30 minutes and more than rs.100 on phone call to air india to know the rescheduling charges. I was expecting to get this information from ixigo as i had paid rs. 2000 as commission to ixigo.

In relation to rescheduling matter air india suggested me to get it done through ixigo since the payment has been collected by them.

After that i called up ixigo 4 times between 1.1.2020 to 02.02.2020 but they had no idea about the actual rescheduling charges and every time they made false promise to call back to inform me which they never did.

I wanted to cancel the ticket and get refund but i came to know that ixigo would charge me again rs. 1947 for cancellation over and above cancellation charges levied by air india.

At last i had to visit air india office personally leaving my important work and plead them to reschedule my ticket as ixigo is wasting time and on the other hand flight fare was increasing by the minute. Air india staff was kind enough to understand my predicament and rescheduled my ticket after receiving rs. 19092 as rescheduling charges and fare difference.

Ixigo has let me down and caused me inconvenience by not providing service on time.
I would like ixigo to refund rs. 1947 which they charged me as convenience fee immediately.