Ixigo — Payment deducted but ticket not booked 5,408

Dear ixigo Team,

I tried to book 6 Sleeper class tickets from Puri to Pindwara for 13 August 2026 through the ixigo app. The payment of ₹5, 408 was successfully debited from my Bank of Baroda account via Google Pay UPI, but the booking failed and no ticket was generated.

The booking is not visible in My Trips, Failed, or Cancelled bookings. Kindly verify the transaction and either confirm the booking or process the refund.

UPI Transaction ID:[protected]

Amount: ₹5, 408

Date & Time: 4 July 2026, 11:21 PM

I have attached the payment screenshot for your reference.

Thank you.