[Resolved] Ixigo — payment deduction and failed booking.

SandhyaTayade

from Jalgaon, Maharashtra

Address:

Jalgaon, Maharashtra, 425001

Sandhya Tayade this side. Yesterday, I was booking a ticket of 12187 Garibrath. I chose UPI option. Though my ₹590.89 was deducted from my bank account, I was not directed to the IRCTC page. And it’s not even visible to me under the failed booking option on the ixigo app. I have emailed this too. Waiting for the refund. Please revert back. Thanks..

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Dec 23, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sandhya,

Greetings from ixigo!

We are not able to find any details. In case your issue is yet to be addressed we request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Regards,
Team ixigo!