[Resolved] Ixigo — payment done but ticket not confirmed

ayan nandi

Address:

Gurgaon, Haryana

I tried booking a flight ticket from durgapur (Rdp) to mumbai (Bom) on 20th feb through upi (Phone pe). The ticket was being booked for 22th feb, 2020. My payment was done but my ticket was not confirmed. There was even no message of any flight ticket being confirmed. Please see to this problem and get my money refunded. I am attaching the screenshot of the payment done.

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Mar 23, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2020

Ixigo Customer Care's response Dear Ayan,

Greetings from ixigo!

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account in 7 working days.

For any other assistance please do let us know.

Regards,
Team ixigo

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Comments

Anushka321

I was booking tickets from ixigo train app. It showed payment successful but ticket not booked.The amount was 6398.38. Having transaction I'd[protected] on 20 june 2020 at 6.08 PM and also ixigo not displaying this transaction.
How can get my money back as it is not showing transaction in ixigo app.I requested to refund my money back