[Resolved]  Ixigo — problem with my bus booking! (trip id:ixibs[protected])

Address:Pune, Maharashtra, 411061

Hi, issue: the details of my booking are: ticket number: 40259010 trip id: ixibs[protected] passenger name: undefined contact details: [protected]@gmail.com / [protected] please look into this and get the issue resolved at the soonest. Thank you, undefined

Issue : as discussed their are two pandharpurs in maharashtra, the one which i need was pandharpur near solapur not the pandharpur near aurangabad. I was on my station unfortunately bus service person said you booked it for pandharpur near aurangabad which is wrong.

Now while booking we can neither check nor edit any details but been booked as per my requirement, also im unable to cancel kindly process for refund urgently as i have purchased another ticket & moved to my destination

Regards,

Yogesh shivnath sharma
[protected]
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Mar 26, 2020
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2020
Ixigo Customer Care's response
Dear Lakshya,

Greetings from ixigo!

We have got this investigated and wish to inform you that booking was done as per your input only.

Thus no refund would be possible here.

We seek your kind understanding here.

Regards,
Team ixigo
Complaint comments 

Comments

My booking was unsuccessful but payment got debited from my account I don't any further information regarding refund

The details of my booking are Trip ID: IXIBS[protected], my name SamlinJenifer SamlinJenifer age 29 female but I am not get tickets.please concern below attached.please resolve my issue

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