[Resolved]  Ixigo — refund for pnr no. tuwqxf

I had booked a flight in june for my friend through vistara airlines. The flight got cancelled by the airlines and they sent me an email confirming i will get a full refund for this and also said they have informed the third party (Ixigo) to process my refund. It's been 3 months now i have still not received it. Everytime the ixigo customer service says it will take 15 working days. And now they are saying they have not received any confirmation from the airlines whereas the airlines says in their system it is showing as the amount refunded to ixigo and asked me to pls contact ixigo for the same. I really don't understand who is lying in this case. I understand a delay of one month due to this pandemic but 3 months is a long time. Does it take 3 months to process the refund.
Pls look into this matter and help me out to get my refund asap. I'm attaching a screenshot of the email received by vistara for the refund.